FIBACLOUD / Support

Find the right path to the help you need.

Start with the right channel for a technical issue, account request or new setup. Keep the details of your service together in one request, and explore platform status, documentation and community resources from one place.

Create a support request View service status

SUPPORT CHANNELS

Choose the route that fits your question.

Use support for account-specific work, and our documentation and community for general technical learning and shared experience.

Technical support

Include the affected service, when the issue began and recent changes. Keeping the conversation in one request preserves the context for investigation.

Create a request

Account access

If you cannot reach the panel, contact support about the access issue. Do not include passwords or private keys in open messages.

Email support

Platform status

Check the status page when an issue appears to affect multiple services. Compare published notices with the symptoms in your own service.

View status

Setup guides

Explore platform documentation and getting-started material. Check that a guide matches the product and version you are using.

Open the guides

Community

Discuss general technical questions and share experience. Keep account details and customer data in the appropriate support channel.

Questions and answers

Report abuse

Report suspicious activity associated with our network with the relevant time, address and technical evidence. Include the details needed for investigation.

Submit a report

A USEFUL SUPPORT REQUEST

Make your request ready for investigation.

Identify the service
Name the relevant server or service and the operation involved. Explain which component shows the issue.
Record the time
Include the start time and time zone. Explain whether the issue is continuous, intermittent or tied to a particular action.
Describe the symptom
Provide the expected result, observed error and recent changes. Share only relevant log excerpts with sensitive information removed.
Keep the record together
Add further observations to the same request. This keeps attempted steps and new findings in context.

COMMON QUESTIONS

What to know before you start.

Choosing the right channel helps the relevant details reach the right team.

How can I get help if I cannot sign in?

Contact [email protected] or use the contact page. Describe the issue and provide information that helps identify the account, without sharing your password.

Should I ask a technical question in Community?

General setup and usage questions suit the community. Use support for billing, accounts, service access and issues involving private information.

How can I contact you by phone?

Call +90 850 346 48 21. Keeping technical errors and details in a support request makes the investigation easier to follow.

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